New York Times – September 24, 2012 – An Atmosphere study last year found that only three in 10 American travelers were loyal to any hotel company. Hotel owners, Mr. Harteveldt said, “know they have to start investing in guest rooms, restaurants and public spaces if they want to sustain price increases and hopefully achieve more.” … “Social media make all flaws public,” Mr. Harteveldt said. “There’s no hiding behind an out-of-style dust ruffle anymore.”
